Cancellation Policy
1. Right of withdrawal
Our return policy is valid for 30 days. If your purchase was made more than 30 days ago, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging.
Gift cards are excluded from returns.
To complete your return, we need a receipt or proof of purchase. Please do not send the purchased items back to the manufacturer.
In certain situations, only partial refunds are granted, such as:
- Notebooks with obvious signs of use
- Items that are not in their original condition, are damaged, or missing parts that are not due to our error.
- Items returned after 30 days from delivery
2. Refunds (if applicable)
Upon receiving and inspecting your return, we will send you an email to inform you that we have received the item you returned. We will also notify you of the approval or denial of your refund.
If your refund is approved, it will be processed. After a few days, a credit will automatically be issued to your credit card or the original method of payment.
Late or missing refunds
If you haven't received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time for your refund to be processed. Finally, reach out to your bank, as there may also be processing times.
If you have done all of this and still have not received a refund, please contact us at support@glided.de.
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Glided (Hojczyk)
Westermannstraße 49
44388 Dortmund
Deutschland
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Glided (Hojczyk)
Westermannstraße 49
44388 Dortmund
Deutschland
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