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Cancellation Policy

Consumers have a 30-day right of withdrawal.

1. Right of withdrawal

Our return policy is valid for 30 days. If your purchase was made more than 30 days ago, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging.

Gift cards are excluded from returns.

To complete your return, we need a receipt or proof of purchase. Please do not send the purchased items back to the manufacturer.

In certain situations, only partial refunds are granted, such as:

  • Notebooks with obvious signs of use
  • Items that are not in their original condition, are damaged, or missing parts that are not due to our error.
  • Items returned after 30 days from delivery

2. Consequences of the withdrawal

If you revoke this contract, we will reimburse you for all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day we receive notice of your withdrawal from this contract. For this reimbursement, we will use the same payment method that you used for the original transaction unless you have expressly agreed otherwise; in no event will you incur any fees for this reimbursement. We may withhold the reimbursement until we have received the goods back or you have provided evidence that you have returned the goods, whichever is the earlier date.

You must return the goods without delay and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling them in a way that is not necessary for checking their nature, characteristics, and functioning.

2. Refunds (if applicable)

Upon receiving and inspecting your return, we will send you an email to inform you that we have received the item you returned. We will also notify you of the approval or denial of your refund.

If your refund is approved, it will be processed. After a few days, a credit will automatically be issued to your credit card or the original method of payment.

Late or missing refunds

If you haven't received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time for your refund to be processed. Finally, reach out to your bank, as there may also be processing times.

If you have done all of this and still have not received a refund, please contact us at support@glided.de.

4. Gifts

If the item was marked as a gift at the time of purchase and sent directly to you, you will receive a voucher for the purchase amount when returning the item. Once the returned item has been received by us, you will receive a voucher via email.

If the item was not marked as a gift at the time of purchase or sent to the gifting person, the refund will be issued to the gifting person, who will then be informed about the return.

5. Shipping

To return your product, please send it to:

Glided (Hojczyk)
Westermannstraße 49
44388 Dortmund
Deutschland

You must bear the shipping costs for the return yourself. Shipping costs are non-refundable. If you receive a refund, the shipping costs for the return will be deducted from your refund.

The time it takes for the exchanged item to arrive at your location may vary depending on the country.

If you are shipping an item worth over €75, you should consider a shipping service with tracking or shipping insurance. We cannot guarantee that we will receive the item you return.



We offer phone cases for:

iPhone 16 Pro Max iPhone 16 Pro iPhone 16 Plus iPhone 16 iPhone 15 Pro Max iPhone 15 Pro iPhone 15 Plus iPhone 15 iPhone 14 Pro Max iPhone 14 Plus iPhone 14 Pro iPhone 14 iPhone 13 Pro Max iPhone 13 Pro iPhone 13 iPhone 13 mini iPhone 12 Pro Max iPhone 12 Pro iPhone 12 iPhone 12 mini iPhone 11 Pro Max iPhone 11 Pro iPhone 11 iPhone 8 iPhone 7 iPhone SE 2020 iPhone SE 2022 iPhone XR iPhone X/Xs iPhone 16e

Samsung Galaxy S25 Ultra Samsung Galaxy S25 Plus Samsung Galaxy S25 Samsung Galaxy S24 Ultra Samsung Galaxy S24 Plus Samsung Galaxy S24 Samsung Galaxy S24 FE Samsung Galaxy S23 Ultra Samsung Galaxy S23 Plus Samsung Galaxy S23 FE Samsung Galaxy S23 Samsung Galaxy S22 Ultra Samsung Galaxy S22 Plus Samsung Galaxy S22 Samsung Galaxy S21 Ultra 5G Samsung Galaxy S21 Plus 5G Samsung Galaxy S21 5G Samsung Galaxy S21 FE Samsung Galaxy S20 Ultra/ Samsung Galaxy S20 Ultra 5G Samsung Galaxy S20/ Samsung Galaxy S20 5G Samsung Galaxy S10 Samsung Galaxy A80 Samsung Galaxy A73 5G Samsung Galaxy A72 5G Samsung Galaxy A72 Samsung Galaxy A71 Samsung Galaxy A70 Samsung Galaxy A55 Samsung Galaxy A54 5G Samsung Galaxy A53 5G Samsung Galaxy A52 / A52 5G / A52s 5G Samsung Galaxy A52 5G Samsung Galaxy A52 Samsung Galaxy A52s 5G Samsung Galaxy A51 5G Samsung Galaxy A51 Samsung Galaxy A40 Samsung Galaxy A34 Samsung Galaxy A26 Samsung Galaxy A23 5G Samsung Galaxy A22 5G Samsung Galaxy A14 5G Samsung Galaxy A11

Google Pixel 9 Pro XL Google Pixel 9 Pro Fold Google Pixel 9 Pro Google Pixel 9 Google Pixel 9A Google Pixel 8 Pro Google Pixel 8 Google Pixel 8a Google Pixel 7 Pro Google Pixel 7 Google Pixel 7a Google Pixel 6 Pro Google Pixel 6 Google Pixel 6a Google Pixel 5

Huawei P30 Huawei P30 Lite Huawei P20 Lite

Xiaomi 13 Pro Xiaomi 13 Xiaomi 13 Lite Xiaomi 12 Pro Xiaomi 12 Xiaomi 12 Lite Xiaomi Redmi Note 14 Pro Xiaomi Redmi 10 Xiaomi Poco C75 Xiaomi Redmi 14C Xiaomi Redmi 14C 5G

OnePlus 11 OnePlus 10 Pro OnePlus 10T OnePlus 9 Pro OnePlus 9 OnePlus 8 Pro

Oppo Reno12 F Oppo A60 Oppo Find X8 Pro Oppo Find X8 Oppo A60 5G

Fairphone 5